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Indonesia Data Protection Notice

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Last updated 25 October 2024

This Protection Notice has been issued in accordance with Law No. 27 of 2022 concerning Personal Data Protection and its implementing regulations, as may be amended or replaced from time to time.

The protection of your personal data is important to the BNP Paribas Group, which has adopted strong principles in that respect for the entire Group. The purpose of this Data Protection Notice is to let you know which personal data we collect about you, the reasons why we use and share such data, how long we keep it, what your rights are and how you can exercise them.

There may be other notices detailing how BNP Paribas Group entities process your personal data applicable in certain territories we operate in. Further information may be provided where necessary when you apply for a product or service. In the event that the provisions of such notices conflict with those within this Data Protection Notice, the territory, product and service notices shall take precedence over this notice. 

Introduction

BNP Paribas (including its subsidiaries which include PT Bank BNP Paribas Indonesia) in relation to its Corporate and Institutional Banking (CIB) business (“we”, “our”), as a controller, is responsible for collecting and processing your personal data in relation to our banking activities which include capital markets services, securities services, financing, treasury and advisory services.

1.     ARE YOU SUBJECT TO THIS NOTICE?

This Data Protection Notice applies to you (“you”) if you are:

  • an employee, director, officer, consultant, contractor, legal representative, agent, guarantor, shareholder, investor, debtor, successor, right holder or beneficial owner of:
    • a client;
    • a prospective client;
    • a client or counterparty of our clients(s);
    • a supplier or vendor; or
    • a counterparty
  • a beneficiary of financial transactions (payment or shares) or contracts, policies, or trust;
  • an ultimate beneficial owner in the context of our services;
  • a person who interacts directly or indirectly with us (e.g. through our websites or social networks);
  • a social network user.

In certain circumstances, we collect information about you even if we do not have a direct relationship with you. This indirect collection of information about you may happen, for instance, in the course of our relationship with our clients or counterparties. When you provide us with personal data related to other people, please make sure that you inform them about the disclosure of their personal data and invite them to read this Data Protection Notice, as it provides them useful information about their rights.

2.    HOW CAN YOU EXERCISE YOUR RIGHTS IN THE CONTEXT OF OUR PERSONAL DATA PROCESSING?

Depending on the data protection laws which apply to your situation, you may have the following rights in respect of your personal data. Should you wish to exercise the rights summarised below please refer to section 9 (How to contact us) as appropriate.

2.1 You can request access to your personal data

You have the right to obtain information relating to the processing of your personal data, and a copy of such personal data. Your right of access to your personal data may, in some cases, be limited by applicable law and/or regulation. For example, regulations relating to anti-money laundering and countering the financing of terrorism prohibits us from giving you direct access to your personal data processed for this purpose.

2.2 You can ask for the correction of your personal data

Where you consider that your personal data is inaccurate or incomplete, you can request that we modify or complete such personal data. In some cases, you may be required to provide supporting documentation.

2.3 You can request the deletion of your personal data

If you wish, you may request the deletion of your personal data, to the extent permitted by applicable law and regulation.

2.4 You can object to the processing of your personal data based on legitimate interests

If you do not agree with a processing activity based on a legitimate interest, you can object to it, on grounds relating to your particular situation, by informing us precisely of the processing activity involved and the reasons for your objection. We will cease processing your personal data unless there are compelling legitimate grounds for doing so or it is necessary for the establishment, exercise or defence of legal claims.

2.5 You can object to the processing of your personal data for direct marketing purposes

You have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling, insofar as it is linked to such direct marketing.

2.6 You can suspend the use of your personal data

If you query the accuracy of the personal data we use, we will review and/or verify the accuracy of such personal data. If you object to the processing of your personal data, we will review the basis of the processing.

2.7 You have rights against an automated decision

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or otherwise significantly affects you. However, we may automate such a decision if it is necessary for the entering into or performance of a contract between us, authorised by law or regulation, or if you have given your explicit consent. 

In any event, you have the right to challenge the decision, express your views and/or request the intervention of a competent person to review the decision.

2.8 You can withdraw your consent

If you have given your consent to the processing of your personal data, you can withdraw this consent at any time.

2.9 You can request the portability of part of your personal data

You may request a copy of the personal data that you have provided to us in a structured, commonly used and machine-readable format. To the extent permitted by law, where technically feasible, you may request that we transmit this copy to a third party.

3.    WHY AND ON WHICH LEGAL BASIS DO WE USE YOUR PERSONAL DATA?

In this section we explain why we process your personal data and the legal basis for doing so.

3.1 To comply with our various legal and/or regulatory obligations

Your personal data is processed where necessary to enable us to comply with the laws and/or regulations to which we are subject, including banking and financial regulations.

3.1.1 We use your personal data to:

  • monitor operations and transactions to manage, prevent and detect fraud; 
  • monitor and report risks (financial, credit, legal, compliance or reputational risks, operational risks etc.) that we and/or the BNP Paribas Group could incur; 
  • record and monitor, in compliance with applicable laws and regulations, communications in any form, including voice, emails, chats;  
  • communicate, in compliance with the applicable corporate governance laws and regulations your personal data to issuers, including your shareholder identification, proxy voting and register information;  
  • assist the fight against tax fraud and fulfil tax control and notification obligations, including in the context of the US Foreign Account Tax Compliance Act (FATCA) and Automatic Exchange of Information (AEOI) obligations; 
  • fulfil our obligations to declare and register transactions with the competent local or foreign authorities (tax, judicial, criminal, etc);
  • record transactions for accounting purposes; 
  • prevent, detect and report risks related to Corporate Social Responsibility and sustainable development; 
  • detect and prevent bribery and corruption; 
  • detect and manage suspicious orders and transactions;
  • exchange and report different operations, transactions or orders or reply to an official request from duly authorized local or foreign financial, tax, administrative, criminal or judicial authorities, arbitrators or mediators, law enforcement, state agencies or public bodies. 

3.1.2 We also process your personal data for anti-money laundering and countering of the financing of terrorism purposes

As part of a banking group, we must have a robust system of anti-money laundering and countering of terrorism financing (AML/TF) in each of our entities managed centrally, as well as a system for applying local, European and international sanctions which may require the processing of your personal data primarily through our Know Your Customer (KYC) process (to identify you, verify your identity and screen your details against sanctions lists, prior to and in the course of our services).

In the context of this processing we, as a branch or subsidiary of BNP Paribas SA, are joint controllers with BNP Paribas SA, the parent company of the BNP Paribas Group (the term “we” in this section also includes BNP Paribas SA).

The processing activities performed to meet these legal obligations are detailed at https://cib.bnpparibas/app/uploads/sites/2/2022/10/appendix-a-processing-of-personal-data-to-combat-money-laundering-and-the-financing-of-terrorism-english.pdf.

3.2 To perform a contract in the context of our services to our clients and/or counterparties

Your personal data is processed when it is necessary to enter into or perform a contract to provide our corporate clients with the products and services subscribed to under the applicable contract, including access to our digital services.

3.3 To fulfil our legitimate interest or that of a third party

Where we base a processing activity on legitimate interest, we balance that interest against your interests and fundamental rights and freedoms to ensure that there is a fair balance between them. If you would like more information about the legitimate interest pursued by a processing activity, please contact us using the contact details provided in section 9 (How to contact us) below.

3.3.1 In the course of our business as a bank, we process your personal data to:

  • manage your access to and use of our web communication channels and applications in the context of our contractual and pre-contractual relationships with our clients, counterparts, and/or service providers;
  • communicate with you in the context of services provided to our clients and counterparties;
  • manage our activities and our presence on social networks (see more details in section 5.1);
  • manage the risks to which we are exposed:
    • we keep evidence of, and sometimes record operations, transactions and communications when you interact with our employees (e.g. in our chat rooms, via emails, or during video conferences);
    • we monitor transactions to manage, prevent and detect fraud including, where required by law, the establishment of a fraud list (which will include a list of fraudsters);
    • we manage legal claims and defend our position in event of litigation;
  • enhance cyber security and data leakage prevention measures, manage our platforms and websites, and ensure business continuity;
  • use video surveillance to monitor access to property and prevent personal injury and damage to people and property;
  • monitor compliance with our internal policies and procedures including but not limited to our code of conduct. This may include monitoring of voice, email and chat communications when you interact with our employees;
  • enhance the automation and efficiency of our operational processes and client services (e.g., tracking of your requests and improvement of your satisfaction based on personal data collected during our interactions with you such as phone recordings, e-mails or chats);
  • enable the use of electronic signature (where used) for the purpose of identification and authentication of individuals, or to comply with the provisions applicable to trust service providers issuing electronic signature certificates;
  • carry out financial operations such as debt portfolio sales, securitizations, financing or refinancing of the Group;
  • assessing the creditworthiness of you, guarantors, security providers and/or ultimate beneficiary owners;
  • consultation and exchange of data with credit agencies to identify credit risks;
  • debt collection;
  • perform our asset management services any time you are an indirect beneficiary of these services, including the following purposes:
    • the creation and maintenance of your shareholder or investor register;
    • tax services performed on your behalf (i.e. relief at source, tax reclaim);
    • the safekeeping of your physical securities;
    • the management of your access and use of our web communication channels and applications;
  • conduct statistical studies and develop predictive and descriptive models for:
    • commercial purposes: to identify the products and services that could best meet your needs, to create new offers based on trends arising from our web communication channels and application use, to develop our commercial policy taking into account our clients’ preferences;
    • safety purposes: to prevent potential incidents and enhance safety management;
    • compliance and risk management purposes (eg., anti-money laundering and countering the financing of terrorism);
    • anti-fraud purposes.

3.3.2 We use your personal data to send you commercial offers by electronic means, post and phone.

As part of the BNP Paribas Group, we want to be able to offer you access to the full range of products and services that best meet your needs.

If you are identified as a contact or representative of a client; or counterparty, and unless you object, we may send you offers by any means for our products and services and those of the Group.

We will use reasonable endeavours to ensure that these offers relate to products or services that are relevant to our clients or prospective clients’ activities.

3.4 If you have given your consent

For some personal data processing activities, we will give you specific information and ask for your consent. Of course, you can withhold your consent or, if given, withdraw your consent at any time.

In particular, where required by law, we may ask for your consent to:

  • manage newsletter subscriptions;
  • manage events;
  • use your navigation data to enhance our knowledge of your profile in accordance with our Cookies Policy.

You may be asked for further consent to process your personal data where necessary.

4.    WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We collect and use your personal data, meaning any information that identifies or, together with other information, can be used to identify you.

Depending, among others, on the types of product or service we provide to you and the interactions we have with you, we collect various types of personal data about you, including: 

  • identification information (e.g. full name, identity (e.g. copy of identity card, passport, driving licence), nationality, place and date of birth, gender, photograph);
  • contact information private or professional (e.g. postal and e-mail address, phone number etc.);
  • family situation (e.g. marital status, number and age of children etc.);
  • economic, financial and tax information (e.g. tax ID, tax status, fiscal address, income and others revenues, value of your assets);
  • education and employment information (e.g. level of education, employment, employer’s name, remuneration);
  • banking and financial information (e.g. bank account details, products and services owned and used, credit card number, money transfers, assets, declared investor profile, credit history, any defaults in making payments);
  • transaction data (including full beneficiary names, address and transaction details including communications on bank transfers of the underlying transactions);
  • data relating to your habits and preferences (in relation to the use of our products and services);
  • data from your interactions with us or about us: our offices (contact reports), our internet websites, our apps and social media pages;
  • connection and tracking data such as cookies, connection to online services, IP address, meetings, calls, chats, emails, interviews, phone conversations; 
  • interactions with our employees: meetings, calls, chats, emails, interviews, phone conversations;
  • video protection (including CCTV);
  • information about your device (including MAC address, technical specifications and uniquely identifying data); and
  • login credentials used to connect to BNP Paribas’ website and apps.

We may collect sensitive data such as financial data, health data, biometric data, or data relating to criminal offences, subject to compliance with the strict conditions set out in data protection regulations. If necessary, we may also process data of children.

Please note that you are not required to provide any of the personal data that we request. However, your failure to do so may result in us being unable to provide our services.

5.    WHO DO WE COLLECT PERSONAL DATA FROM?

We may collect personal data directly from you, or from other sources including our clients, counterparties and their service providers in the context of our activities and services.

We sometimes collect data from public sources:

  • publications/databases made available by official authorities or third parties (e.g., the official Government records; companies registries, databases managed by the supervisory authorities of the financial sector);
  • websites/social media pages of legal entities or business clients containing information that you have disclosed (e.g., your own website or social media page);
  • public information such as that published in the press.

We also collect personal data:

  • from other Group entities;
  • from our business partners or our clients’ business partners;
  • from service providers (e.g. payment initiation providers, service providers of account information such as account aggregators);
  • from credit reference agencies and fraud prevention agencies.

5.1.  Personal data collection via social network

In order to fulfill efficiently our mission, it is essential for us to be present on social networks, and this presence is susceptible to involve the processing of some of your personal data.

Therefore, in our legitimate interest of needs in marketing, communication, advertising, and publications, as well as for crisis management and interaction with social media users, we are susceptible to collect the following personal data:

  • The exchange that you had with us on our pages and publications on social networks, including your early claims and complaints;
  • Data coming from pages and publications on social networks that contain information that you publicly made available.

More specifically, these personal data will be treated for the following purposes:

  • Crisis management (social listening) and customer relationship management, this includes:
    • Crisis prevention: Monitoring and analysis of social networks and the web by using keywords to assess BNP Paribas reputation and be aware of what is said about a trending/crisis topic in order to communicate accordingly;
    • Crisis Management handling: Analyse the problems raise by some publications and act accordingly; answer to publications, post or comments of social network users; identify and tackle fake accounts and fake publications; or investigate in case of strong allegations and claims;
  • Marketing and communication/ advertisement and publications which includes:
    • Data extraction to identify trending topics by collecting data publicly available on social networks;
    • publication of articles;
    • suggestions of publications according to your interests;
    • customer and social network users’ segmentation according to their influence;
    • advertisement optimisation/targeted marketing by segmenting the recipients of the marketing/advertisement

In order to achieve this, we may use external service providers.

6.    WHO DO WE SHARE YOUR PERSONAL DATA WITH AND WHY?

6.1 With BNP Paribas Group‘s entities

As a member of the BNP Paribas Group, we work closely with the Group’s other companies worldwide. Your personal data may therefore be shared between Group entities, where necessary, to:

  • comply with our various legal and regulatory obligations described above;
  • fulfil our contractual obligations or legitimate interests described above; and
  • conduct statistical studies and develop predictive and descriptive models for business, security, compliance, risk management and anti-fraud purposes.

Sharing with Group companies may extend to intragroup processors which perform services on our behalf (such as our hubs in India, Philippines, Poland and Portugal).

6.2 With recipients outside the BNP Paribas Group

In order to fulfil some of the purposes described in this Data Protection Notice, we may, where necessary, share your personal data with data processors which perform services on our behalf (e.g., IT service providers, logistics, printing services, telecommunication, debt collection, advisory and distribution and marketing).

We may also, where we consider it necessary, share your personal data with other data controllers, as follows:

  • banking and commercial partners, independent agents, intermediaries or brokers, financial institutions, counterparties, trade repositories locally or globally with which we have a relationship if such transmission is required to allow us to provide services and products or execute our contractual or legal obligations or to process transactions (e.g., banks, correspondent banks, depositaries, custodians, issuers of securities, paying agents, exchange platforms, insurance companies, exchanges, market or trade repositories, payment system operators, issuers or payment card intermediaries, mutual guarantee companies or financial guarantee institutions);
  • local or foreign regulators and/or independent agencies, financial, tax, administrative, criminal or judicial authorities, arbitrators or mediators, public authorities or institutions, to which we, or any member of the BNP Paribas Group, are required to disclose pursuant to:
    • their request;
    • our defence, action or proceeding;
    • complying with a regulation or a recommendation issued from a competent authority addressed to us or any member of the BNP Paribas Group;
    • service providers or third-party payment providers, for the purposes of providing a payment initiation or account information service
    • credit reference agencies;
    • certain regulated professions such as lawyers, notaries, or auditors when needed under specific circumstances (management of legal risk, transaction advice, litigation, audit, etc.) as well as to our insurers or to an actual or proposed purchaser of the companies or businesses of the Group.

7.    INTERNATIONAL TRANSFERS OF PERSONAL DATA

In certain circumstances (e.g. to provide international services or to ensure operational efficiency), we may transfer your data to another country. This includes transfers of personal data to or from the Group’s branches and subsidiaries globally.

In case of international transfers originating from:

  • the European Economic Area (“EEA”) to a non-EEA country, the transfer of your personal data may take place where the European Commission has recognised a non-EEA country as providing an adequate level of data protection. In such cases your personal data may be transferred on this basis;
  • the United Kingdom (“UK”) to a third country, the transfer of your personal data may take place where the UK Government has recognised the third country, as providing an adequate level of data protection.  In such cases your personal data may be transferred on this basis;
  • other countries where international transfer restrictions exist, we will implement appropriate safeguards to ensure the protection of your personal data.

Your personal information may be transferred from time to time, it is likely that such countries will include India, Philippines, Hong Kong SAR, Singapore, the United Kingdom, the United States of America, and other countries in the EEA.

If we transfer your data to another territories, where there are international transfer restrictions we will implement appropriate safeguards to ensure the protection of your personal data or rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you such as when making an international payment, if the transfer is necessary for the exercise or defence of legal claims, or if the destination territory has been recognised by the originating territory’s relevant authority as providing an adequate level of data protection).

When personal data is transferred to such territories not recognised under applicable law as offering an adequate level of data protection, we put in place appropriate data transfer mechanisms as required under applicable law (such as the EEA Standard Contractual Clauses or binding corporate rules) or rely on a lawful derogation applicable to the specific situation.

8.    HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will retain your personal data for the longer of:

  • the period required by applicable law;
  • such other period necessary for us to meet our operational obligations, such as: proper account maintenance, facilitating client relationship management, and/or responding to legal claims or regulatory requests.

Most personal data collected in relation to a specified client is kept for the duration of the contractual relationship plus a specified number of years after the end of the contractual relationship or as otherwise required by applicable law.

If you would like further information on the period for which your personal data will be stored or the criteria used to determine that period please contact us at the address given under section 9 below.

9.    HOW TO CONTACT US?

If you wish to exercise the rights summarised in Section 2 (How you can exercise your rights in the context of our personal data processing?), or if you have any questions relating to our use of your personal data under this Data Protection Notice, please contact apac.cdo.pdp@asia.bnpparibas.com. In some cases, you may be required to provide evidence of your identity.

10. HOW TO FOLLOW THE EVOLUTION OF THIS DATA PROTECTION NOTICE?

We regularly review this Data Protection Notice and update it as required.

We invite you to review the latest version of this document online, and we will inform you of any significant amendments through our website or through our standard communication channels.

For the Data Protection Notice in Bahasa Indonesia, please click here.